Support

Developer: Hamna Nadeem Email: support.hamna@gmail.com Response Time: Within 1–2 business days

How Can We Help?

We're here to help you get the most out of Classyfi. Browse the topics below or contact us directly.

Frequently Asked Questions

Q: How do I cancel my subscription?

Open the App Store app on your Mac, click your name at the bottom of the sidebar, click Manage, find Classyfi, and select Cancel Subscription. You will retain Pro access until the end of your current billing period.

Q: I was charged but didn't get Pro access. What do I do?

First, open the app, tap the "Upgrade to Pro" banner in the sidebar, and tap Restore Purchases at the bottom of that screen. If the issue persists, contact us at support.hamna@gmail.com with your Apple ID and we'll resolve it promptly.

Q: How do I restore my purchases on a new Mac?

Open the app, tap the "Upgrade to Pro" banner in the sidebar, and tap Restore Purchases at the bottom of that screen. Your subscription will unlock automatically once verified with your Apple ID.

Q: The app is crashing or not working properly. What should I do?

Try the following steps:

  • Close and reopen the app
  • Restart your Mac
  • Update the app to the latest version from the App Store
  • Check your internet connection — AI Teacher and Google Classroom account sync both require network access to reach our AI service or your Google account
  • Reinstall the app if the issue persists

If none of these work, email us with your Mac model and macOS version.

Q: How do I request a refund?

Refunds are handled by Apple, not by us. Visit reportaproblem.apple.com to request one.

Q: Is my data private?

Mostly, yes — with a couple of specific things worth knowing about. Classyfi does not create its own account and does not collect personal information like your name, and we don't use any analytics, crash-reporting, or advertising SDKs.

If you choose to connect Google Classroom, we request read-only access to your course list, your coursework/submissions, and your Google account email — solely to mirror your real classes and assignments into Class Reminder and Assignment Reminder. This is entirely optional, your sign-in tokens are stored securely in your Mac's Keychain, and the synced data stays on your device — none of it is sent to our servers.

Talking to AI Teacher is this feature's whole purpose, and that inherently requires a network request: the text of your message, along with any attached image or file, is sent to OpenAI's API to generate a response. That content isn't stored by us beyond completing that one request.

Everything you create — your class and assignment reminders, your AI Teacher conversations, your history log — is stored locally on your Mac and is never uploaded anywhere beyond the one request needed to sync or generate it, as described above. See our Privacy Policy for full details.

Q: What's included with Pro?

Pro subscribers get:

  • Unlimited Join & Create Class — no 4-time cap
  • Unlimited AI Teacher messages — the free tier includes 2 free messages
  • Unlimited Class & Assignment reminders — the free tier includes 2 free manually-created reminders, combined across both
  • Real Google Classroom account sync — free accounts don't have access to this at all
  • The Classyfi desktop widget — also Pro-only
  • Cancel anytime

Everything you've already scheduled stays visible and usable on the free tier — Calendar, History, and viewing your existing reminders are available to everyone, free or Pro. Only creating new manual reminders past the free limit, syncing your real Google Classroom account, and adding the desktop widget require Pro.

Contact Us

Have a question not listed above? We'd love to hear from you.

Email: support.hamna@gmail.com

Please include the following in your message for a faster response:

  • Your Mac model (e.g. MacBook Pro M3, iMac 24-inch)
  • Your macOS version (e.g. macOS 15.5)
  • Which feature you were using (e.g. Join Class, Create Class, AI Teacher, Class Reminder, Assignment Reminder, Calendar, Account Sync, Widgets)
  • A brief description of the issue

Useful Links

  • Privacy Policy: [link to be added once hosted]
  • Terms & Conditions (EULA): [link to be added once hosted]
  • Refund Request: reportaproblem.apple.com

Last Updated: September 13, 2026 © 2026 Hamna Apps. All rights reserved.

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